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Orders of Your Own Design:
From the Product pages, after reading throughout as we include useful information:
Tip: Preview your product with the online interface. We print as you uploaded and created online. We do not modify your order. In some cases, our system may show orange (low quality), blue (aspect ratio), green (image too small) warning flags on the design interface and if you still proceed without editing, we may check if we can print your design as it is. This is to ensure the best possible print, however please be aware that these warnings are automated algorithms and cannot pick up all potential issues a design might have.
As an example if an image with a resolution of 72 dpi has been increased to 200 dpi, our tools cannot pick this up and the resolution of the picture will remain low. Make sure the images you upload are of great (or good enough) quality.
Check the status of an order with your order number and email address and get to your order summary.
Order Statuses you will find:
You can still change or cancel your order free of charge if it is in the waiting list or in new order status.
Please contact us immediately via Chat and provide your order number so we can check if changes/cancellations are possible.
Afterwards, if you wish to cancel and after checking the order status ('in progress' usually), a chargeback fee may apply at our discretion.
We can ship worldwide. Delivery costs show on each product's page.
You will receive an automated dispatch confirmation email once your order is dispatched. Depending on the delivery method, details of the courier and the tracking number will show. Check your spam folder if you haven't received any email. Best practice: add us to your contact list.
No Dispatch email received yet? Check your order status.
Your order was dispatched via "COURIER"
Shipping Reference : "00000..."
Dispatch Date: "DD/MM/YYYY"
Tips:
Average production times show on each product pages. We do our best to produce as soon as possible (usually 1-2 days) though for large order these times might increase slightly.
We include Customs documents with the parcel and you can download invoices from your "Order History" section of your account. If you do not yet have an account, please click here.
If you have a registerd account: